Shipping & Returns


Shipping charges are based on the weight, dimensional size, distance and service chosen. All shipments are F.O.B. shipping point (Wisconsin). Freight and shipping fees will be charged for shipments to anywhere in the continental United States, using our preferred carrier. Any extra charges incurred for additional services, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to carrier. The shipping method will be determined by size and weight of each item and the total order. Different items may be shipped independently or separately, even if they are ordered together.  

Returns & Warranties

If you are not fully satisfied with a product, you must contact us within 30 days of receipt. A refund may be arranged excluding freight charges after inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused and in resalable condition, with a Return Merchandise Authorization (RMA) number and are subject to 20% restocking fee. We inspect all returns and reserve the right to refuse credits on damaged, misused or non-resalable items. 

Shipping and Handling charges are non-refundable for all returns. The customer may be responsible for return shipping charges. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

All returns must have a Return Merchandise Authorization (RMA) number for any credits to be processed. Please call Customer Service to discuss your RMA number and have the following information ready:

  • Customer name
  • Invoice Number
  • Date of Purchase
  • Serial Number (if applicable)
  • Reasoning for Return

Limitations of Liability

In no event shall we or any of our subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.  

Warranty Limitations

Except as specifically set forth herin Restroom Store makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability and conformity to models or samples.  

Prices and quotes are subject to change without notice. Restroom Store is not responsible for typographical errors.